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CEO Speak - Somshankar Das |
| Global service delivery is evolving as a mature business model, and gives BPO’s the opportunity to tap into best global resources and provide the best services.
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by Marcia Robinson and Ravi Kalakota |
| Why are so many market
leaders in a variety of industries rapidly formulating and executing
offshore outsourcing strategies? Do they see a trend that others do
not? What strategic advantages are the early adopters of the offshore
outsourcing model receiving? Are we beginning to see the same trends
in backoffice services that happened in manufacturing? Is this a long-term
trend or a short-term fad?
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| by Sridhar Turaga |
| While the opportunities for cost and quality benefits in BPO are well understood, the methods used to manage a BPO relationship for long-term success have only just begun to evolve. When outsourcing, companies often neglect to align their business and operations management with their customer needs and business objectives. This is aggravated in the offshore mode. It can be addressed through systematic end-to-end service-level management.
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