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| by Marcia Robinson
and Ravi Kalakota |
| Why are so many market
leaders in a variety of industries rapidly formulating and executing
offshore outsourcing strategies? Do they see a trend that others do
not? What strategic advantages are the early adopters of the offshore
outsourcing model receiving? Are we beginning to see the same trends
in backoffice services that happened in manufacturing? Is this a long-term
trend or a short-term fad?
Read more (PDF) >> |
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| by Sridhar Turaga |
| While the opportunities
for cost and quality benefits in BPO are well understood, the methods
used to manage a BPO relationship for long-term success have only
just begun to evolve. When outsourcing, companies often neglect to
align their business and operations management with their customer
needs and business objectives. This is aggravated in the offshore
mode. It can be addressed through systematic end-to-end service-level
management.
Read more (PDF) >> |
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