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Revenue Generation Services for Interactive Entertainment Services

Online channel, sales and support executives in the IE Services industry are constantly challenged by demands to improve traffic to the online store or shopping cart, present the right offer at the right time to the online customer, increase conversion rate of online prospects to customers, and finally increase average order value of the customer.

e4e’s 'Selling as a Service' has helped generate over $120M for customers, increased average order value by over 60%, over 100% increase in conversion rate for online customers, increase brand loyalty and enable conversion of support costs to new revenue.

Assisted Sales Solutions

Our 'Selling as a Service' enhances the efficiency and effectiveness of the online channel through an integrated and intelligent-assisted selling solution that significantly improves the conversion rate and average order value, without impacting the cost of sales for game publishers.

This fully managed service offering is available on a 24/7 basis and integrated with your existing online customer acquisition and management workflow processes. This is industry’s only multi-channel (web, email, chat and phone) and multi-lingual (English, European and Asian languages) solution.

Assisted Selling Services:

• Intelligent Online Monitoring and Proactive Sales Support, and real-time tracking of game buyers.
• Management of the shopping cart at point-of-purchase, presenting additional offers dynamically. Enhance up-sell and cross-sell capabilities.
• We provide support for order assistance and order processing through common e-commerce engines such as Digital River.

• We provide advanced online Channel Optimization solutions through click-traffic analysis and web-site traffic analysis.
• Design and implement outbound call and up-sell campaigns.
• Integrate selling with warranty and paid-technical support solutions.