Premium Support Services

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Support

Support organizations in technology industry support customer issues that are not related to the company’s product but related to customer’s PC and other related infrastructure. In many instances, support organizations end up offering "free" service to resolve the PC issue or worse deflecting the PC-related issue. In the former case, it ends up as incremental support cost and in the latter it ends up higher DSAT score.

e4e Premium Service is a private-label remote PC support service that offers world-class, reliable and secure PC helpdesk, support and maintenance services as a "fee-based" resolution service to customers with PC related problems.

• Help diagnose and identify root-cause issues for performance and security related issues with the PC.
  

• Ensure that the PC is free of any virus, mal-ware, ad-ware, etc. This includes a full detection and removal of security threats.

• Identify and resolve issues related to poor performance with the PC. This includes disk de-fragmentation, clean up of startup files, clean cache etc.

• Identify any patch anomalies with the PC operating system, Office productivity tools etc. and ensure that the all patch levels are current with the PC.

• Remote installation, upgrade, configuration and migration of any PC software. This service is available on all Microsoft platforms.

• Enable recovery of any corrupted data on end-user’s hard disk. The service is available as a remote service and in some instances may require physical shipping of disk to clean room for recovery.