Sivakumar Thiyagarajan (Siv) was appointed President, Technical Support Services of e4e in December 2006. Siv will be in charge of e4e's global Technical Support Services. Prior to assuming his current position, he held the post of Vice President, Technical Support Services.
"I am very excited with the opportunity to expand and create a global organization focused on customer and technical support services. We have established e4e as a business transformation services company that enables global organizations to become more competitive in their market place by offering support services as an extension of their core offerings. We have grown 60% year on year and our go-forward growth strategy includes organic and in-organic approaches. We are excited about the excellent opportunities with ever increasing demand for support services in a growing market that’s offering complex services and products to end customer. We are structured for tremendous growth and I am delighted with the new role" says Siv.
Based in Santa Clara, U.S.A., Sivakumar Thiyagarajan (Siv) has spent his last 23 years in IT services and support industry in various capacities. He has been a key member in building the tech support business for e4e over the last 4 years. Prior to e4e, he was the head of professional services at Jamcracker, where his team was responsible for the implementation of company's enterprise solutions. In late 2002 he helped launch the tech support business for Jamcracker which was later acquired by e4e.
Siv joined Jamcracker from Microland where, as the VP of Professional Services he co-created the services business for the company. He was responsible for both operations and sales. Prior to that he was at Wipro and held various operational and business development positions in their services and support business. He managed the support channel with over 80 partners. His team was responsible for creating a portfolio of support services and revenue generation. He helped launch the Global Support operations for Wipro. Siv holds Bachelor degrees in Physics and Engineering.
e4e is a global business services company, delivering business value through services in chosen vertical markets. e4e provide customers with utility services based on a combination of domain knowledge, relevant technologies and a reliable global service delivery model to help customers increase business value through cost reduction, process re-engineering and through enhancement of their revenues in existing and new markets.
