e4e

Management Information Systems (MIS)

The main objective of the MIS team is not to just track data, but also to add value by analyzing the data and providing the Operation teams with valuable information that can help them better manage their process performance. This team provides end-to-end support for:

  • Workforce Planning and Management
  • Capacity Planning
  • Service Level (SLA) Tracking and Reporting
  • Data Analysis
  • Tracking and reporting of metrics related to Attrition, Utilization, Productivity, System and Bandwidth Allocation, and Balance Scorecard

This team is responsible for reporting on all metrics tracked for all our client programs.Each week a SLA dashboard is published to all internal stakeholders.

In addition to tracking SLAs, this team also tracks Client Satisfaction on a periodic basis. CSAT surveys are sent out to all clients and areas of improvement that are identified are tracked, analyzed and resolved through mitigation plans, which is then shared with the Operations team and the Client.

Provider Solutions

Pursuing its growth plans, e4e expands its operations in the Philippines View Details»

Client Thoughts

"The dedication from our e4e teams to provide the best possible services is beyond comparison."

"We are amazed and pleased with…the difference the e4e team is making to our inventory levels."

"All work being performed by you is good and very well appreciated."

"We really appreciate all that you do to help make us a better company and increase our business's revenue."

"e4e continues to be a key player in the success of our company."

"They are very accurate in their work and are very responsive to our changing needs."

"By utilizing your services, we are able to focus more on our client and strengthen our core delivery."

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Provider Solutions

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