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e4e’s Managed Services offers a comprehensive portfolio of Support Services and Remote Infrastructure Management Services aligned to the business context of our Clients.
e4e’s domain knowledge, relevant technologies and global delivery help deliver the triple advantage of Proven Customer Experience, Sustainable Cost Reduction and Actionable Business Intelligence.
Industries
e4e’s Clients are fiercely dedicated to provide exceptional customer experience to their market place. They believe Support is a crucial element for the success of their market offerings. At e4e, we have always outperformed their expectations.
e4e serves a large number of Clients in the area of Networking and Security, Wireless Communication, Education, Storage, Entertainment, Software and Services by providing multi-level (Level 1 –Level 3), multi-channel (Web, Voice, e-Mail & Chat) support to their end customers. |
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Support Services
e4e offers a comprehensive range of Tech Support Services for the Enterprise and Consumer markets. We also offer a combination of services in the customer support life cycle depending on the Client’s requirement.
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Remote Infrastructure Management Services
e4e’s Remote Infrastructure Management Services addresses the pain points associated in IT operations management. In today’s world it’s not plain 0’s and 1’s anymore regardless of the nature of any business. It becomes even more important for businesses if they have no clue about them.
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Our Clients
Over 100 customers trust us with their business process outsourcing needs, staying with us on average 2 years longer than other providers.
e4e's customers are market leaders in their respective industries, and are driven by a desire to produce the best customer experience in the market place. At e4e we have always outperformed their expectations.
- # 1 security solutions provider - Global, 24x7 multi-channel, end to end technical & customer support
- # 1 consumer storage drives company - Revenue generation services, Account Management & Warranty
- # 1 provider of virtualization solutions - License management, Technical support and Customer support
- # 1 computer peripherals company - Technical and Customer support
- # 1 in communication solutions - Globally integrated technical support (Voice & Email), QC Training support (Web SR’s)
- # 1 player in mobility solutions - Helpdesk & technical support
- # 1 consumer electronics manufacturer - Technical support (Voice & e-mail), QC/Training support (Web SR’s)
- # 1 provider of education products - Infrastructure management , L1, L2 Technical support (Voice, Chat) Account management(e-mail) Self help (support site), QC Training
- # 1 networking & connectivity solutions company - Private labeled infra management & technical support, Application development (Design, Develop & Testing), Data center migration
- Market leader in SMB database solutions - Technical support (Voice), Account management (email), QC Training, Pre-sales, Customer service
- Market leader in key segments (MP3 players) - Revenue generation services, Account Management, Lead generation
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Overview