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Remote Infrastructure Management for Interactive Entertainment Services

Online game publishers are constantly under pressure to launch new games and game features while continuing to meet the daily demands of running their game infrastructure operations. This situation is further complicated by lack of qualified internal resources to manage the efficiency and effectiveness of game infrastructure operations.

Remote Infrastructure Management Services

Our Remote Infrastructure Management Services provides game publishers with a full suite of remote monitoring and management services to support availability, security, and reliability of their online game infrastructure, all of which are critical to gaining financial and functional benefits from their investments.

The game hosting infrastructure is fully managed by e4e and is provided as a remote service offering. The service is available on a 24/7 basis for critical infrastructure and can be reduced to 8/5 for non-crucial elements of the game hosting platform. All your infrastructure will be handled by certified and qualified experts in game infrastructure operations.

Service Features:

• Remote Monitoring: Real-time monitoring of the hosted game infrastructure based on SLAs that are pre-defined between game developer and e4e. All SLA violations are tracked and reported on a daily, weekly, monthly and year-to-date basis. Appropriate corrective action is initiated based on nature and type of SLA violation.
• Remote Management: Real-time remote support and management of all hosted game infrastructure including all the servers, network and storage elements. Services include monitoring and management, batch scheduling, asset management, software distribution, backup and recovery, system performance and capacity management.
• Remote Security Management: Monitoring of the security and vulnerability of your hosted game infrastructure. Ensure round the clock availability of threat mitigation capabilities of the hosted game infrastructure using our game security experts.