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Through a robust Knowledge Adoption Practice (KAP) model, we accelerate mastering of competencies in new products and technologies. KAP has enabled the successful launch of support for more than 20 IT services and products. |
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Aligns opportunities for business process improvement with business objectives, e.g. cost reduction, improving customer experience, improving time to market and lowering error rates. Process Analysis teams model, document, analyze and improve the design of your organization’s enterprise architecture. This includes your business processes, the resources that perform them and the systems and data that support each process.
Business and IT modeling are linked such that multi-discipline improvement teams can |
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| Capture the ‘as-is’ situation |
| Test out ‘what-if’ scenarios |
| Communicate and implement ‘to-be’ business improvements |
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| e4e offers a web- based reporting portal called Client Central, which provides 24-hour information on support, call volumes, case details and trends in real time and at no additional charge. We are always open with the information we've gathered. You can log into the same CRM program our agents use and access any details you need. |
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| This model is a blend of a partnership program and service delivery methodology. We have evolved the DIPASM methodology translating best practices that have evolved over 6 years of working closely with ISVs. The DIPASM model has 4 distinct phases. |
| Our business development team members collaborate with the services organizations of ISVs and capture requirements, make priority lists, define customization levels and integration. Processes ensure that no leaks in requirements happen in this phase and therefore the implementation process is built on a strong foundation. |
| A seed implementation team is put together quickly. We draw up resources from a wide pool of implementation experts. This team is rapidly trained on the product(s). Normally, this team is based offshore and if there is already an existing Implementation Services team of the ISV, it will work in collaboration with them. |
| The seed team will train an expanded offshore team on the product, implementation lifecycle and processes. A quick pilot is implemented. When necessary, this team will also go onsite to coordinate the implementation at client location and offshore service delivery. All service level benchmarks are reported on to the ISV and their clients. Based on the success of the pilot, the expanded implementation planning commences and is aligned with the ISV implementation roadmap/ forecast. |
| At this stage, the entire implementation roadmap is clear and rapid scaling of the implementation team commences. Service levels and processes are clearly defined to all parties. True value of the DIPASM model is experienced here, with several benefits accruing to the ISV. With more and more activities moving offshore, costs will reduce dramatically, productivity increases and the ISV is freed up to focus on new customers. Periodic reviews and reporting ensures that information flow to ISVs are proactive and this also ensures problems are identified early and resolved quickly. |
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Every element of the iV8SM methodology has been formulated to insure conformance to the processes and document templates defined in the Quality Management Systems.
The implementation phases defined in our iV8 approach are: |
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Each phase involves defined activities and deliverables with internally developed tools to assist in completing each activity.
The iV8 methodology primarily involves project management and functional implementation tracks. It results in deliverables for defining business requirements, designing business processes, configuring the applications, defining CRP test scenarios, completing user acceptance testing, deploying the system to production, and providing production support.
This methodology has namely 8 phases |
| Prepare – Requirement Management, Project scope and Planning |
| Architect Solution – Solution Design |
| Configure – For pilots and proof of concepts. This phase also includes configuring the environment |
| Build – Solution development using Water Sluice Methodology |
| Testing – System and Integration testing |
| Production – System Acceptance and go-live |
| Production Support – Support provided on the application and SLA monitoring |
| Post Implementation Audit – SLA Audit |
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Quick Upgrade relieves the time-consuming burdens of Oracle application maintenance while slashing the costs of application ownership. For Oracle 11i upgrades with significant customizations, many competitors deploy "proprietary toolkits" of scripts and templates to assist their implementation consultants. We address similar problems, but the technology we use and the results that we deliver are worlds apart from our competitors. The solution that we offer is unique in two important ways. First, it works by examining the most fundamental application building blocks. Second, it references a knowledgebase that is continually updated with the technical details of each new patch and software release. Our technology has achieved dramatic results at customers like Veritas, Agere Systems, Emerson and Power-One.
QuickSuite Application Automation: Put your applications on "cruise control" |
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For 11i upgrades with significant customizations |
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| Automates upgrades |
| 50% and more savings for most customers |
| 100% tested, standardized and documented code |
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Upgrade, point release, and patching impact evaluation |
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| 95% effort savings for upgrade |
| Find all customizations fast |
| Evaluates impact for patch and point release upgrades |
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Re-implementation data migration |
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| Fast, powerful, flexible, accurate |
| More than 50% savings |
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Bug City™ is our proprietary online defect tracking software. Bug City™ supports the entire development lifecycle including bug discovery, bug fixes, bug fix verification, and bug regression testing across multiple software releases. Bugs and bug reports are available online 24/7 providing seamless communication throughout the testing process.
In addition to customizable reports, Bug City™ supports file attachments (log files, screen captures, etc.) and tracks testers' and developers' comments during the bug lifecycle. BugCity™ delivers up to the minute information on the status of your products. |
