| A top level Quality Management program |
| Compliance to best, relevant industry
practices |
| SEI CMM Level 3 for IT services practices |
| ISO, ISO 9001 and COPC for Technical support
and transaction services practices |
| ITIL for IT infrastructure management
services |
| BS 7799 for information security |
| Implementation of customer specific quality
initiatives |
| Periodic review meetings between top managements
of customers and e4e to understand customer satisfaction perception
and implementing improvement plans |
| A quality management office under e4e
President to provide leadership and oversight for synergetic
quality initiatives |
| Quality and leadership training programs
across levels |