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Process Excellence

Our unwavering desire to find and improve processes continuously versus looking at people as the source of issues, results in tangible improvements. These benefits accrue continuously to customers because of our focus on process and mistake proofing our procedures. This allows ordinary people to deliver extraordinary results. Our quality systems are comparable with the best in the world, and contribute significantly to our performance and growth. e4e's Quality system is built on the philosophy of top management commitment, embedding quality in every activity and adherence to quality processes across Services portfolio.

 
e4e's Quality approach consists of:
A top level Quality Management program
Compliance to best, relevant industry practices
SEI CMM Level 3 for IT services practices
ISO, ISO 9001 and COPC for Technical support and transaction services practices
ITIL for IT infrastructure management services
BS 7799 for information security
Implementation of customer specific quality initiatives
Periodic review meetings between top managements of customers and e4e to understand customer satisfaction perception and implementing improvement plans
A quality management office under e4e President to provide leadership and oversight for synergetic quality initiatives
Quality and leadership training programs across levels
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