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Many large and mid-sized enterprises have made substantial investments to automate core business processes. These automations are expected to reduce labor and increase speed by automating business processes. Yet despite such huge investments, the number of people in their operations keeps increasing. This is caused by gaps between outcomes that IT delivers and the outcomes needed by the organization. Non-optimized processes cause high labor costs, higher consequential costs and loss of business flexibility. Higher than necessary proportion of labor to automation leads to consequential costs caused by human error such as mistakes, poor fraud detection, non-compliance, lost opportunities and upset customers. Other consequential costs include the cost to train a workforce that, in some industries, suffers from a greater than 40% annual turnover.

Business Process Automation

When we engage with our customers, during and after implementation,
we question:

	Why should your service delivery costs scale proportionally with revenues?
	Where are the automation gaps?
	What process improvements can result in discontinuous service delivery costs?

Unlike other outsourcing vendors whose primary worry is to maintain their people based revenues, we embrace technology even if they result in the reduction of our people based revenues. We put our skin in the game to cause discontinuity in service delivery costs as your needs scale with growth.

To bring about this discontinuity, we use a business process management platform called the Role Replication Engine. We capture and replicate the business processing behavior of an enterprise’s best employees, and then optimize and extend these best practices across the enterprise.

Our role replication engine is:

	Understandable – written in natural language. It can be executed directly with no code generation required			Traceable – automatic logging of all rules executed, input data and output results

	Consistent – unlike some rules engines, the same input always results in the same output			Deterministic –similar to multiple choice tests. The inference engine does not like to be told the answer up front – that is its job.

	Accurate – no possibility of rules collisions that can produce incorrect results			Drives business flexibility as it is easy to re-sequence steps

Application of this automation technology to provide front office and back office outsourcing services will result in the following outstanding results for our clients:

	Complete and real time control over the outsourced operations as if the operations were performed in-house
	Immense flexibility to change the processes with changing business environment without deploying armies of IT specialists
	Significant reduction in costs – not only does e4e solution reduce labor costs due to automation but it can also perform these operations in low labor cost locations thus providing dual benefits of automation and labor arbitrage. Attacks not just burdened labor cost, also consequential costs such as leakage
	Complete traceability of all transactions for regulatory and audit purposes.
	Significant improvement in the quality of service provided because of the ability to apply business rules consistently due to automation
	Less Susceptible to Human Resources Issues - Operations becomes more immune to employee turnover as our automation technology significantly reduces the need for people and provides ease in training of new hires
	Continuous Process Improvement - gaining insight into how their processes work and where mistakes occur that they never had before, allowing them to understand their operations better as well as improve them. Our technology can be focused on costly errors, upset customers, high turnover, long learning curve, rapidly changing process and lack of insight into process efficiency

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