Payer Solutions

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Customer Satisfaction Guaranteed
With our customer care solutions we help healthcare payers by handling requests concerning administrative items such as eligibility, claim status and benefit applications. This allows them to concentrate on creating Wellness management programs thereby building a deeper relationship with their customers.

Through our state of the art customer care operation centre located in Hunt Valley, Baltimore we provide Member and Provider contact center services. The services include

• Handle inbound calls/faxes from members/providers/hospitals relating to inquiries on claims status, eligibility status, referral, authorization and payment information
• Call center support for all non claim related services like PCP change, Demo change, referral, authorization etc.
• Handle inbound calls/faxes from members/providers on complaints

• 24 x 7 service delivery
• Multi-channel support – Voice, Chat, e-Mail & Web
• Multi Lingual Support
• US based Call Centers
• State of the art voice infrastructure

• 40% - 75% Reduction in operating costs - Do better at what you do through efficient resource allocation with specialized resources
• 20% - 50% Increase in efficiency- Not just reduce cost, but improve performance by accessing distinctive resources and support technologies
• Use support as a competitive weapon to drive new revenue opportunities with increased retention