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Contact Center Solutions

Our Contact Center Solutions in managing customer requests and customer service allows our healthcare Provider and Payer clients to focus on core their business activities like creating Wellness Management programs, building a deeper relationship with their customers, and growing their businesses.

Through our state-of-the art Customer Care operation center we provide member and provider Contact Center Services. The services include:

  • Handling inbound calls/faxes from members/providers/hospitals relating to inquiries on claims status, eligibility status, referral, authorization, and payment information
  • Call Center support for all non-claim-related services like PCP change, demo change, referral, and authorization
  • Handling inbound calls/faxes from members/providers to manage and resolve complaints

Our service capability in this area includes high volume, high value and aged claims - which are delivered against pre-defined Service Level Agreements (SLAs) with our clients. This is to ensure that customer service and performance metrics are consistently met. Our workflow has been designed to specifically address the needs of our clients and their end customers, with a clear focus on delivering a cost-effective, high performance, flexible, and complete solution.

Client Thoughts

"The dedication from our e4e teams to provide the best possible services is beyond comparison."

"We are amazed and pleased with…the difference the e4e team is making to our inventory levels."

"All work being performed by you is good and very well appreciated."

"We really appreciate all that you do to help make us a better company and increase our business's revenue."

"e4e continues to be a key player in the success of our company."

"They are very accurate in their work and are very responsive to our changing needs."

"By utilizing your services, we are able to focus more on our client and strengthen our core delivery."

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Provider Solutions

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Benefits of e4e's Contact Center Solution

With e4e's Contact Center Solution, you can get the following benefits:

  • A 40% - 50% reduction in your current customer support operating costs
  • A 20% - 30% increase in efficiency and performance
  • Trained healthcare and customer support professionals
  • Use Customer Support as a competitive differentiator to drive new revenue opportunities for your company, with increased customer stickiness and retention rates.

Why Choose e4e's Contact Center Solution

  • Over the last 2 decades, the Philippines has become a proven offshore destination for its cultural, American-languag,e and hospitality industry affinities, ideally suited for Customer Service and Support to the U.S. marketplace.
  • The Philippines is the offshore leader for voice-based support services and is the second-largest offshore destination after India.
  • Its literacy rate of 92% is amongst the highest in the world and it is the third-largest English-speaking country.
  • Annually, the Philippines produce 500,000 undergraduates and graduates, many of them in the healthcare industry. It is renowned worldwide for its quality and well-deserved reputation for excellence in communication and inter-personal skills, customer service orientation, problem-solving abilities, and cultural affinity with the U.S.
  • It has high quality infrastructure with world-class telecommunication network and BPM (BPO) workplace facilities.