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Phoenix, AZ.

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Job Title: Sales Manager - Healthcare
Location: Prefer CA, MD or AZ
Reference ID: HCSALES

• Serve as the sales manager for e4e within a geographic region.
• Develop regional sales strategy, including:
• Target prospect list of providers (hospitals, IPAs and physician groups) and payers (insurance companies and TPAs)
• Regional sales plans and targets in line with achieving e4e’s sales objectives
• e4e prospect qualification
• Represent breath of e4e relative to competition
• Position e4e as a total solution provider for claims processing
• Deliver e4e sales pitch and presentation
• Own the proposal generation and contractual process
• Forecast and report sales metrics
• Travel as required (approximately 1-2 trips to India per year)
• Achieve sales revenue quota of $ 3 M per annum
• Deals should generally be minimum $1M each with some exception
• Position reports to President in India

• Mid level sales experience (5-7 years), selling offshore healthcare solutions
• Ability to establish client relationships and network within an organization.
• RFP response management  
• Knowledge of and experience in solutions
• Ideal candidate will have:
• Proven experience selling offshore deals
• Capable of generating qualified leads and assessing prospect value
• Strong presentation and proposal development skills
• Ability to forecast sales opportunities
• Verifiable success maintaining relationships with providers and payers.
• Knowledge of cost benefit and quality business needs of off shoring services to India.

Entire US market. Prefer Midwest or East Coast candidate based on current sales team location.

e4e offers a competitive salary and excellent benefits including medical, dental and vision insurance; 401(k), company paid life and disability insurance, paid holidays and generous paid time off.

To apply, Interested candidates can e-mail their resumes to jobops@e4e.com , including salary history and requirements.  Salary history AND requirements MUST be submitted for consideration.

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Job title : Level 2 Technical Support Engineer (TSE)
Location : Phoenix, AZ.
Reference ID:  IPTSE
Relevant experience : 3-5 years
Qualification:  High school diploma or equivalent

Job profile / Responsibilities:

• Answer inbound calls, web-cases, and web chats and assess customer*s technical support needs and handle/route accordingly, using documented procedures and available tools
• Escalate issues appropriately
• Log customer calls appropriately
• Remain knowledgeable of client performance requirements, product line and service offerings
• Maintain awareness of and comply with all Client policies
• Maintain awareness of and comply with all e4e personnel policies
• Achieve specified performance goals

Essential skills:

• At least 2 years in a role with customer-facing support responsibilities
• Ability to type 30 WPM
• Exceptional listening skills
• Excellent oral and written communication skills
• Able to connect to the host computer using Windows 95, 98, NT, 2000, ME and XP workstation as clients
• Diagnose, troubleshoot and/or upgrade workstations and servers
• Enhanced ability to interpret customer*s description of problem, troubleshoot and provide solutions, summarize and document interaction
• Professional customer service skills
• PC OS & NOS knowledge
• Comfortable with shell scripting in PERL or other scripting languages
• Understanding of switches, routers, firewalls and subnetting
• Basic knowledge of standard protocols such as SMTP, DNS, FTP, SSH, TCP/IP
• Some experience with LDAP servers or web servers
• Basic technical proficiency with email and the email infrastructure or web security technologies
• UNIX system administrator skills are a plus
• Experience with FreeBSD is a plus
• Experience deploying an e-mail or web security appliance is a plus
• Experience with deploying and maintaining Windows Active Directory (2000/2003) is a plus
• Experience with deploying and maintaining Microsoft Exchange (2000/2003) or comparable web server technologies is a plus
• MySQL (or other SQL) database knowledge (Windows and Linux) a plus

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Job title : Technical Support Engineer Level III
Location : Phoenix, AZ.
Reference ID:  TSE3
Relevant experience : 3-5 years

Job profiles / Responsibilities:

• To resolve customer issues and close customer tickets efficiently
• To support small, medium and large (Fortune 500) Client Web Security Appliance (WSA) customers during both pre-and post-sales periods
• To ensure that the customer relationship is managed through proactive customer communications, by providing rapid response and guaranteeing that estimated response times are communicated up front.
• To demonstrate good judgment in selecting methods and techniques for obtaining solutions and interact commonly with other senior internal technical personnel.
• To maintain control of the account and communicate with the customer throughout the resolution process.

Essential skills:  

• Absolute passion for customer satisfaction
• At least 3-5 years in a role with customer-facing support responsibilities
• Standard troubleshooting skills and diligence
  
• Strong written and verbal communication skills
• Strong Infrastructure networking knowledge, strong understanding of switches, routers, firewalls, proxies and subnetting.
• Experience with Traffic Sniffers such as Ethereal.
  
• Strong understanding of implementing and troubleshooting WCCP, LDAP and NTLM protocols.
  
• Strong understanding of HTTP protocol.
• Good UNIX system administrator skills
• Good working knowledge of standard protocols such as SMTP, DNS, FTP, and SSH.

Additional skills preferred:

• Working with one or more of the following products (STRONGLY PREFERRED):  Ironport, Barracuda, Mirapoint, Ironmail (MacAfee), Proofpoint, Sendio, Axway, Brightmail (Symantec)
• Shell scripting in PERL and other scripting languages and experience with FreeBSD is a plus.
• Technical proficiency with web security technologies and networking infrastructure.
• Deploying and maintaining Windows Active Directory (2000/2003) or comparable web server technologies
• Deploying and maintaining a web security appliance.

Qualification: Bachelor's degree (or equivalent) is required

Certifications required : CCNA/CCNP/MCSE certifications desired.

This position is full-time, Monday through Friday, from 7:00 AM until 4:00 PM.

e4e offers a competitive salary commensurate with experience.   and excellent benefits including medical, dental and vision insurance; 401(k), company paid life and disability insurance, paid holidays and generous paid time off.

To apply, Interested candidates can e-mail their resumes to jobops@e4e.com or fax to 410-891-0231, including salary history and requirements.  Submissions without salary history will not be considered.

Reference ID:  TSE3