You are here: Home  Careers Current Openings
Hunt Valley, MD
Job Title: Customer Support Specialist (For Japanese and Italian FTE's)
Location: Hunt Valley
Reference ID: CSS-HV
Qualification:One year certificate from college or technical school; or six months related experience and/or training; or equivalent combination of education and experience.
Experienced Required:Prior experience in a technical support or software quality assurance role, including strong technical writing skills and testing ability.
Job duties / responsibilities:
- Providing customer support and technical issue resolution via E-Mail, phone and other electronic medium
- Identifying software issues versus hardware issues versus user training issues and communicating this distinction to customers along with solutions
- Configuration of customers' hardware and game software to connect to the Internet
- Identifying and correcting or advising on operational issues in client computer systems or video game console
- Identifying trends in customer problems and provide clear feedback based on independent testing
- Providing hints, tips, or recommendations related to video games
- Performing creation, editing, and maintenance of client accounts using company-provided software tools
- Assisting customer with application installation, configuration, installation of software updates and patches
- Ability to successfully interact with internal peers and senior management
- A strong team player, who enjoys working in a team-centric environment
Skills required:
- Openings for Japanese and Italian full time employees
- Able to promptly answer support-related email, phone calls and other electronic communications.
- Expert PC troubleshooting skills, including:
- Ability to read DxDiag, MS Info, and Windows/Mac error logs to determine the potential cause of a software problem.
- Working knowledge of various PC equipment (processors/chipsets, video cards, drivers, types of RAM, etc) that impact system performance and determine software compatibility.
Experience with hardware and software issues, including:
- Familiarity with DOS, Windows 9x, ME, 2000, XP, Vista, 7, Mac OSX
- Networking concepts and hardware troubleshooting, including configurations of modems/routers in a gaming environment.
Proficient in Internet-related applications such as E-Mail clients, FTP clients and Web Browsers
Basic HTML skills, such as formatting text and creating hyperlinks
Proficiency in spreadsheet software such as Excel, Numbers, or Google Docs. Basic understanding of using macros/formulae to analyze data preferred
Thorough Internet research skills to determine scope of problem and identify user-reported workarounds
Excellent communication (oral and written) of technical concepts, interpersonal, organizational, and presentation skills
Typing proficiency: 50+ wpm
Self motivated, detail-oriented and organized
Passion for video games and previous experience with Rockstar Games and 2K Games products a must!
For this opportunity, send your resume to e4e_marketing@e4e.com
| |
Job Title: GenPop Technical Support Agent- Level 1
Location: Hunt Valley
Reference ID: GPL-1
Job description:
GenPop Level 1 Technical Support Agent answers inbound phone calls, email, and web chat interactions from end users for a variety of product lines. This involves extensive troubleshooting, researching solutions in a knowledge base, and providing resolutions to Level 1 technical and service problems. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis.
Job duties / responsibilities:
- Answer inbound calls, emails, and web chats and assess customer's technical support need and handle/route accordingly, using documented procedures and available tools
- Escalate issues to Level 2 appropriately
- Log customer calls appropriately
- Remain knowledgeable of performance requirements, product line and service offerings
- Maintain awareness of and compliance with all e4e personnel policies
- Achieve specified performance goals
Skills required:
Hire To:
- High school diploma or equivalent, technical training or experience preferred
- Ability to type 30 WPM
- Familiarity with most common Internet browsers
- Customer Service skills
- Excellent oral and written communication skills
Ability to verbally communicate clearly and succinctly
Ability to compose a grammatically correct, concise, and accurate paragraph
Ability to communicate technical issues clearly based on the end user's skill level
- Aptitude to listen to caller's description of problem; interpret, summarize and document interaction
- Ability to express technical information in customer focused terms
- Strong interpersonal skills, ability to establish and maintain effective working relationships
- Ability to handle stressful situations and bond professionally with irate customers
- Time management and schedule adherence skills
- Working knowledge of installing/troubleshooting computer hardware, software and peripherals
- Ability to use either Macintosh or Windows OS desktop computer systems and basic office applications, and navigate between applications
Train To:
- Ability to control call direction and duration to successfully resolve issues with all customers, including irate customers
- Awareness of and compliance with all e4e personnel and office policies
- Knowledge of Solomon and related schedule adherence policies
- Ability to perform all required processes on phone systems (logging in, using correct codes, Apropos, Vantive, Solomon, etc.)
- Ability to interpret internal performance reports and understand how agent's own performance is measured
- Knowledge of all relevant client performance metrics
- Knowledge of all relevant performance metrics and required procedures
- Ability to create, interpret and analyze internal performance reports and client reports
- Organizational skills
- Ability to complete multiple tasks in a fast-paced environment
- Knowledge of Macintosh operating systems
- Knowledge of supported products
For this opportunity, send your resumes to jobops@e4e.com
| |
Job Title: QA Tester- Quality Assurance
Location: Hunt Valley
Reference ID: IE-QA
Job description:
e4e IE Services, Quality Assurance has openings for a QA Tester (Software testing including research, documentation and evaluation for various entertainment and educational software. Responsibilities include giving suggestions to developers for better marketability, writing up every possible type of software malfunction (bugs) found and including a final evaluation of a product's readiness for the consumer market).
Job duties / responsibilities:
- Provide an in depth study of software. Report any problems in software properly to team leads
- Test products for glitches and product failures
- Document defects or product failures in the standard bug writing format to be submitted in Bug City (an application developed specifically for e4e.)
- Regress any product failures that were submitted for verification to the software developer. Regression is a process for determining the current disposition of an Open or Fixed bug in the latest version of a given product through recreating the exact circumstances as noted in each bug description
- Perform multiplayer testing on all protocols and work cooperatively with co-workers in that environment
- Accurately submit daily work time in Solomon (an application developed specifically for e4e employees)
- Interact positively with fellow team members or other testers in the work environment
Skills required:
- Basic knowledge of PC, MAC, and Console platforms
- The understanding of computer troubleshooting and problem solving in real-time situations
- Knowledge of multiple operating systems, computer platforms/configurations
- Gaming knowledge is helpful (being aware of the various games and familiarity with the product)
- Microsoft Office Suite (Word, Excel, Outlook, Access, PowerPoint and Publisher)
- Internet Explorer
- Some gaming experience
- Working knowledge of a gaming platform (PC, MAC, PSX, N64, XBox, PS2)
For this opportunity, send your resumes to jobops@e4e.com
| |
Job Title: QA Tester- Quality Assurance
Location: Hunt Valley
Reference ID: QA-DAN
Job description:
Have you ever played a game and been frustrated by poor or incomplete translation, supposed jokes, or cultural references that were out of place? Well this is your chance to a make a real difference in making games more suitable for their target audiences. We want you to bring your passion for both games and language. Localisation testing involves performing language checks on a variety of games on the PC.
Main Duties:
- Identifying spelling, grammar, punctuation and other language errors
- Identifying cultural issues
- Logging details of errors/issues found and providing suggestions for improvements
- Ad hoc translation
Person Specification:
- Native fluency in Danish
- Strong English language skills
- Strong cultural understanding of English and Danish
- Enthusiastic gamer -- experience on the PC
- Great team worker
- Excellent attention to detail
- Ability to communicate clearly and concisely
Contract Details:
Up to 40 hours per week, mainly Monday to Friday 12:30 pm to 9:00 pm, but flexibility is required
How to Apply:
Please send a Resume with contact information to jobops@e4e.com
Make sure you include the following details or we won't be able to assess your application:
- Details of your gaming and language experience
- Details of your right to work in the US
- Details of any days/times you're not available to work
We are located in Hunt Valley, MD. We are willing to pay for relocation!
For this opportunity, send your resumes to jobops@e4e.com
| |
Job Title: QA Tester- Quality Assurance
Location: Hunt Valley
Reference ID: QA-DUT
Job description:
Have you ever played a game and been frustrated by poor or incomplete translation, supposed jokes, or cultural references that were out of place? Well this is your chance to a make a real difference in making games more suitable for their target audiences. We want you to bring your passion for both games and language. Localisation testing involves performing language checks on a variety of games on the PC.
Main Duties:
- Identifying spelling, grammar, punctuation and other language errors
- Identifying cultural issues
- Logging details of errors/issues found and providing suggestions for improvements
- Ad hoc translation
Person Specification:
- Native fluency in Dutch
- Strong English language skills
- Strong cultural understanding of English and Dutch
- Enthusiastic gamer -- experience on the PC
- Great team worker
- Excellent attention to detail
- Ability to communicate clearly and concisely
Contract Details:
Up to 40 hours per week, mainly Monday to Friday 12:30 pm to 9:00 pm, but flexibility is required
How to Apply:
Please send a Resume with contact information to jobops@e4e.com
Make sure you include the following details or we won't be able to assess your application:
- Details of your gaming and language experience
- Details of your right to work in the US
- Details of any days/times you're not available to work
We are located in Hunt Valley, MD. We are willing to pay for relocation!
For this opportunity, send your resumes to jobops@e4e.com
| |
Job Title: QA Tester- Quality Assurance
Location: Hunt Valley
Reference ID: QA-INDS
Job description:
Have you ever played a game and been frustrated by poor or incomplete translation, supposed jokes, or cultural references that were out of place? Well this is your chance to a make a real difference in making games more suitable for their target audiences. We want you to bring your passion for both games and language. Localisation testing involves performing language checks on a variety of games on the PC.
Main Duties:
- Identifying spelling, grammar, punctuation and other language errors
- Identifying cultural issues
- Logging details of errors/issues found and providing suggestions for improvements
- Ad hoc translation
Person Specification:
- Native fluency in Indonesian
- Strong English language skills
- Strong cultural understanding of English and Indonesian
- Enthusiastic gamer -- experience on the PC
- Great team worker
- Excellent attention to detail
- Ability to communicate clearly and concisely
Contract Details:
Up to 40 hours per week, mainly Monday to Friday 12:30 pm to 9:00 pm, but flexibility is required
How to Apply:
Please send a Resume with contact information to jobops@e4e.com
Make sure you include the following details or we won't be able to assess your application:
- Details of your gaming and language experience
- Details of your right to work in the US
- Details of any days/times you're not available to work
We are located in Hunt Valley, MD. We are willing to pay for relocation!
For this opportunity, send your resumes to jobops@e4e.com
| |
Job Title: QA Tester- Quality Assurance
Location: Hunt Valley
Reference ID: QA-JAPN
Job description:
Have you ever played a game and been frustrated by poor or incomplete translation, supposed jokes, or cultural references that were out of place? Well this is your chance to a make a real difference in making games more suitable for their target audiences. We want you to bring your passion for both games and language. Localisation testing involves performing language checks on a variety of games on the PC.
Main Duties:
- Identifying spelling, grammar, punctuation and other language errors
- Identifying cultural issues
- Logging details of errors/issues found and providing suggestions for improvements
- Ad hoc translation
Person Specification:
- Native fluency in Japanese
- Strong English language skills
- Strong cultural understanding of English and Japanese
- Enthusiastic gamer -- experience on the PC
- Great team worker
- Excellent attention to detail
- Ability to communicate clearly and concisely
Contract Details:
Up to 40 hours per week, mainly Monday to Friday 12:30 pm to 9:00 pm, but flexibility is required
How to Apply:
Please send a Resume with contact information to jobops@e4e.com
Make sure you include the following details or we won't be able to assess your application:
- Details of your gaming and language experience
- Details of your right to work in the US
- Details of any days/times you're not available to work
We are located in Hunt Valley, MD. We are willing to pay for relocation!
For this opportunity, send your resumes to jobops@e4e.com
| |
Job Title: QA Tester- Quality Assurance
Location: Hunt Valley
a) Reference ID: QA- KRN
Job description:
Have you ever played a game and been frustrated by poor or incomplete translation, supposed jokes, or cultural references that were out of place? Well this is your chance to a make a real difference in making games more suitable for their target audiences. We want you to bring your passion for both games and language. Localisation testing involves performing language checks on a variety of games on the PC.
Main Duties:
- Identifying spelling, grammar, punctuation and other language errors
- Identifying cultural issues
- Logging details of errors/issues found and providing suggestions for improvements
- Ad hoc translation
Person Specification:
- Native fluency in Korean
- Strong English language skills
- Strong cultural understanding of English and Korean
- Enthusiastic gamer -- experience on the PC
- Great team worker
- Excellent attention to detail
- Ability to communicate clearly and concisely
Contract Details:
Up to 40 hours per week, mainly Monday to Friday 12:30 pm to 9:00 pm, but flexibility is required
How to Apply:
Please send a Resume with contact information to jobops@e4e.com
Make sure you include the following details or we won't be able to assess your application:
- Details of your gaming and language experience
- Details of your right to work in the US
- Details of any days/times you're not available to work
We are located in Hunt Valley, MD. We are willing to pay for relocation!
For this opportunity, send your resumes to jobops@e4e.com
| |
Job Title: QA Tester- Quality Assurance
Location: Hunt Valley
a) Reference ID: QA- TI
Job description:
Have you ever played a game and been frustrated by poor or incomplete translation, supposed jokes, or cultural references that were out of place? Well this is your chance to a make a real difference in making games more suitable for their target audiences. We want you to bring your passion for both games and language. Localisation testing involves performing language checks on a variety of games on the PC.
Main Duties:
- Identifying spelling, grammar, punctuation and other language errors
- Identifying cultural issues
- Logging details of errors/issues found and providing suggestions for improvements
- Ad hoc translation
Person Specification:
- Native fluency in Thai
- Strong English language skills
- Strong cultural understanding of English and Thai
- Enthusiastic gamer -- experience on the PC
- Great team worker
- Excellent attention to detail
- Ability to communicate clearly and concisely
Contract Details:
Up to 40 hours per week, mainly Monday to Friday 12:30 pm to 9:00 pm, but flexibility is required
How to Apply:
Please send a Resume with contact information to jobops@e4e.com
Make sure you include the following details or we won't be able to assess your application:
- Details of your gaming and language experience
- Details of your right to work in the US
- Details of any days/times you're not available to work
We are located in Hunt Valley, MD. We are willing to pay for relocation!
For this opportunity, send your resumes to jobops@e4e.com
| |
Job Title: QA Tester- Quality Assurance
Location: Hunt Valley
a) Reference ID: QA- TC
Job description:
Have you ever played a game and been frustrated by poor or incomplete translation, supposed jokes, or cultural references that were out of place? Well this is your chance to a make a real difference in making games more suitable for their target audiences. We want you to bring your passion for both games and language. Localisation testing involves performing language checks on a variety of games on the PC.
Main Duties:
- Identifying spelling, grammar, punctuation and other language errors
- Identifying cultural issues
- Logging details of errors/issues found and providing suggestions for improvements
- Ad hoc translation
Person Specification:
- Native fluency in Traditional Chinese
- Strong English language skills
- Strong cultural understanding of English and Traditional Chinese
- Enthusiastic gamer -- experience on the PC
- Great team worker
- Excellent attention to detail
- Ability to communicate clearly and concisely
Contract Details:
Up to 40 hours per week, mainly Monday to Friday 12:30 pm to 9:00 pm, but flexibility is required
How to Apply:
Please send a Resume with contact information to jobops@e4e.com
Make sure you include the following details or we won't be able to assess your application:
- Details of your gaming and language experience
- Details of your right to work in the US
- Details of any days/times you're not available to work
We are located in Hunt Valley, MD. We are willing to pay for relocation!
For this opportunity, send your resumes to jobops@e4e.com
|
|
Back to Current Openings
Working at e4e