Our potential customers seek us out
early on in the business transformation path as partners who can think
constructively to find solutions that address needs specific to the
engagement.
Our organization engages with our potential
customers at all levels – from strategic to tactical because
we know that innovative solutions need out of the box thinking and
no one size fits all.
Customers get incentives for multi-year contracts, extraordinary ability to have capacity on demand and flexibility congruent to their business needs. This means exceptional ability to support varying business volumes, a variety of global locations and changing needs. Flexibility and scalability round the clock, with minimized capital investment
Once a customer has approached the subject of outsourcing, a number of considerations emerge. These range from identifying reasons for the move to outsource
Costs
Process improvement
Supplementing quality labor
Increased capabilities
Outsourcing is not an end in itself. It is a means to an end. That being said, there has to be clarity of parameters. Often customers inappropriately approach outsourcing only to save costs. Our research suggests that this is a shortsighted view and only scratches the surface of what might be possible. What’s best is
Study the process. Identify the current best.
Develop the business case
Apply the Quadruple Service Cube
Develop the phased plan for implementation, which may include pilots near shore
Look for short term savings
Use our technologies to go after level 2, 3 and 4 returns.
Implement the transformed and improved business process
Migrate the work to the right shore
Next, examine engagement models.
The models can range from
Task Specific outsourcing
Often project based
Allows customers to retain focus on some areas while outsourcing others
Build to Transfer
Lower risk
Plans for future migration
Dedicated Centers
Maintains focus
Stand alone IP development
Right Shored Outsourcing
Advantages of all delivery capabilities
Useful for pilot programs
“As is” Outsourcing
Simple labor arbitrage benefits
Next generation outsourcing
Greatest potential impact
Full benefits of technology leveraged outsourcing and labor arbitrage
