Case Study
Proprietary Web-Based Portal

Client Profile
The client is the largest and fastest growing group of Chiropractors based in Georgia. They take a holistic approach in providing clinicians with a turnkey solution for setting up and managing their practices - including hiring and training of staff, ordering equipment, and setting up practice infrastructure and sites. They offer their client's and clinician's establishments a full service, medically integrated outpatient clinic.

It was a challenge for our client to get responses from their provider groups on claims that were either denied or new claims pending for additional documents. This resulted in increase in AR. The overall collection for the group therefore reduced. They asked our assistance to try and solve this critical issue.

The Solution
e4e implemented WSL (Web Scan Log) and EWOS (Electronic Work Order System) - e4e's proprietary web-based portal for effective communication. This resulted in doing away with multiple spread sheets and better control of information and process. We also implemented AR Tycoon (e4e's proprietary production enhancement application). These implementations resulted in tracking of every claim until closure. e4e also designed customized reports from AR Tycoon, helping our client and their providers to understand specific reasons for low collections.

The Results
The results of these implementations and improvements were:

  • Responses from their providers were faster.
  • 90+ AR reduced by 55% within 90 days of these implementations.
  • Overall collection increased by 60% within the same time period.

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Client Thoughts

"The dedication from our e4e teams to provide the best possible services is beyond comparison."

"We are amazed and pleased with…the difference the e4e team is making to our inventory levels."

"All work being performed by you is good and very well appreciated."

"We really appreciate all that you do to help make us a better company and increase our business's revenue."

"e4e continues to be a key player in the success of our company."

"They are very accurate in their work and are very responsive to our changing needs."

"By utilizing your services, we are able to focus more on our client and strengthen our core delivery."

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