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Experience counts more than anything else in the offshore
outsourced health care services market and e4e is the largest
provider of offshore outsourced services in the medical billing
and collections service space.
We understand the rules of the billing and collections business
across geographies and medical specialities, and constantly
fine-tune our systems, processes and people to provide industry
leading solutions to improving your cash position. We understand
that, as part of your providers' revenue cycle our role must extend
well beyond mere manpower arbitrage. Fast turnaround times, high
quality levels, constant innovation must all be integrated to
ensure that you are able to focus on the success of your practice,
and leave the role of improving your financial performance to
e4e.
At the heart of all successful companies are a team of
highly-skilled and supermotivated people. At e4e, we believe that
our most valuable resources are our people.
Most of our people are young, English speaking, university-trained
graduates with good academic credentials. Every new hire is trained
and groomed before being assigned operational responsibilities.
Regular refresher programs ensure that people stay abreast of
all the latest happenings, rules and regulations.
We have put in place a rigorous system of performance measurements
that links to a transparent system of rewards. We strive to provide
a competitive environment that encourages initiative, commitment
and quality.
We work hard to make the office a fun-place. Our youthful, energetic
approach to work goes a long way in ensuring that our clients
stay happy.
In any skill development process, practice makes perfect.
At e4e we believe in the value of practice as a means of reducing
human error- in data entry, and in applying the relevant billing
rules on each account.
We have a variety of training programs catering to various kinds
of roles such as data entry, analysis, calling, project transition
and project management.
Every new employee undergoes at least 6 weeks of intensive training
on medical billing, where conceptual and practical skills are
both stressed. Candidates are measured on performance through
these weeks and are placed in 'Live' projects only if they clear
our benchmarks.
Every employee is tested on her understanding of her respective
account manual each month. The tabulated scores are used to identify
areas for re-training and new programs run to meet these requirements.
Refresher programs and guest lectures on different aspects of
medical billing and various specialties are run through the year.
Our Intranet provides a rich source of material or self-learning
and our panel of gurus can be approached at all times for clarification.
Our training and Quality Assurance programs go hand-in hand
and the combination has proved to a winning one.
Service responsibilities are signed off with all clients
and agreed policies are incorporated into operation manuals. New clients TRANSITION are
effected through systematic and proven methods implemented by
experienced managers and dedicated teams.
e4e has established quality audit systems to assure accuracy
and timeliness, there by maximizing client satisfaction.
At Level I, for every client, an Accounts manual is created
and updated regularly. The manual contains policies, procedures
and the billing rules for that particular client. Every employee
working in that account is periodically evaluated on their knowledge
of the billing manual.
At Level II regular audits are done on every single employee
at defined frequencies. Only personnel who give consistent quality
are retained in the system.
At Level III, each employee's daily output is also audited,
through a combination of self-audits, peer audits and by the respective
supervisor.
Customer feedback is taken quite seriously with senior management
involved in reviews with the team to sensitize them on the seriousness.
Wherever possible the feedback is identified to the person / process
and rectification done so that the errors are not repeated. Personnel
are put through regular refresher training courses whose content
is tailored based on the feedback on the individual.
The team is headed by a member of the senior management according
the function the importance.
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