Business Excellence

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Six-Sigma

At e4e we have developed a strong six sigma practice to look at data driven improvements, increasing process capabilities and reducing variation and all of which will add to the overall value proposition we offer our clients and their customers. e4e boasts of Black Belts and Green Belts who are working on projects relating to error reduction, capacity optimization, productivity and  retention.

Customer Insights and Analytics

Our Customer Insights and Analytics service helps build, nurture and strengthen bridges between clients and their customers by providing actionable insight and to identify drivers that move customer sentiment from a delight to a loyalty.

Positive customer experience is a result of the customer's interactions with varied processes, services and products. It can be built or broken at each interaction. Customers create data with each interaction. We understand that and offer to partner with you to help your business identify and address key pain areas and identify those which result in a positive consumer action.

With the advent of social media sites there is a wealth of information about your products and services available to us, but it is disparate and can be overwhelming. The Customer Insights and Analytics service that we provide will help distil all that information to actionable insight and important feedback on product intelligence and development.

What is critical is to drive those factors that build loyalty and help retain existing customers while acquiring new ones.

Business Intelligence through Voice of Customer

• Use tools that continuously aggregates content, captures and analyzes customer trends and sentiment
• Generate actionable reports from the listening posts you select. For e.g. social media sites such as blogs, forums, facebook, twitter etc. email, SMS, forms, surveys and any other consumer generated media.
• Provide dash boards that showcases CSAT, DSAT drill downs from CRM, positive and negative feeds from social media sites
• Analysis presented as reports, charts, graphs and tables that give you a high level snapshot with drill down capabilities to drive quick organizational action
• Provide recommendations to change customer's perception and convert detractors to promoters, thereby increase traffic, loyalty & revenue